1. What is a PBX?
2. What can a virtual PBX do for your business?
3. What are the standard features of Tufone’s
virtual PBX system?
4. Can I keep my existing telephone numbers?
5. Does Tufone provide reports?
6. What do I need to have a PBX?
7. How is the billing procedure?
8. Are there any contracts to sign?
9. Are there any hidden costs?
10. Can I transfer my 800 number form another carrier?
11. How does your Voicemail work?
12. How long is the message length for Voicemails?
13. What are the settings for your Voicemail?
14. How do I contact customer support?
15. Can I have my messages sent to me through
email?
16. Does Tufone offer a calling plan for businesses?
17. Can I have a call forwarded to another telephone?
1. What
is a PBX?
The term PBX stands for
Private Branch eXchange. A PBX is a device that connects office
telephones in a business with the public telephone network. The
initial central functions of a PBX were to route incoming calls
to the appropriate extension in an office, and to share phone
lines between extensions. Most PBX have additional functions such
as automated greetings for callers using recorded messages, dialing
menus, connections to voicemail, automatic call distribution ,
teleconferencing, and more. Traditional PBX cost many thousands
of dollars to purchase and there are yearly maintenance and repair
expense. TOP
2.
What can a virtual PBX do for your business?
Historically, a traditional
PBX system requires large investments in hardware and software
along with an IT staff to manage the equipment.
Tufone’s Virtual PBX is much expensive to set up, run and
maintain. The setup is quicker for a virtual PBX system to be
set up because it is 'virtual' (usually within 72 hours depending
upon the size of the project). A Virtual PBX has all the benefits
of a traditional “physical” PBX system but without any hardware
or headaches.
A virtual PBX is the best alternative to investing thousands of
dollars on an old fashioned “physical” PBX.
Virtual PBX has all the
basic functions that a traditional PBX has - and much more!! It
allows your firm to have the appearance and functionality of a
PBX used by a large and successful corporation such as an auto
attendance function (e.g. "Welcome to XYZ Inc. For Sales
please press 1, for Administration please press 2, for News Desk
please press 3"). It allows your firm to seem much larger
than it really is!.
A virtual PBX also gives
you a professional answering service. Your customers will never
hear a busy tone when you are on the phone. You can to have
music on hold, or a count down voice (e.g. "you are the third
in the queue, thank you for waiting and we'll be with you very
shortly" etc.), or the call can be forwarded to a third
party receptionist to take a message.
Productivity can is increased
as a result of the use of a virtual PBX system. And
remember with a virtual PBX you will no longer need any bulky
equipment taking space in a closet as with a traditional PBX.
Another difference is that customers can easily change the settings
of a virtual PBX without having to call technical support.TOP
3. What
are the standard features of Tufone’s virtual PBX system?
- Integrated voice response: a voice
response when a call is received and a menu option for the caller
to choose from.
- Changeable greetings.
- Call transfer.
- Queuing
- Music on hold.
- Information on hold.
Plus all the other features you
will find with a traditional PBX system.TOP
4. Can I
keep my existing telephone numbers?
Yes, of course. However
is you decide to subscribe to the Tufone Business VoIP Plans,
you will be assigned a temporary number during the process (which
can take 2-3 weeks) to transfer you telephone number to Tufone.
TOP
5.
Does Tufone provide reports?
Tufone provides a csv file with all phone calls made. Fields include
date, time, from, to and duration. Tufone also keeps system logs
which has more detailed system messages and progress in text form.
TOP
6.
What do I need to have a PBX?
All you really need is a working phone number. We will provide
the local number or an 800 Toll Free Number, the voicemail and
you choose the PBX package best suited for your company. TOP
7.
How is the billing procedure?
We bill on a monthly basis. If you combine a Virtual PBX
with a Business VoIP Service we combine both bills and you receive
only one. At the end of the month the entire amount is deducted
from the credit card you have on file with us. TOP
8. Are there
any contracts to sign?
No, we never have you
sign a contract. Our terms and conditions are posted on this web
site. You can cancel at any time. TOP
9. Are there
any hidden costs?
No, there is never a
hidden cost. All charges are listed on this web site for you to
review. To view our rates click here. TOP
10. Can
I transfer my 800 number form another carrier?
Yes, you may transfer
the number to Tufone. It’s easy to choose this option, and receive
instructions on how to process the number transfer. Transferring
Toll Free Numbers takes up to 3 weeks. TOP
11. How
does your Voicemail work?
As soon as you sign up,
you will be given access to the Tufone Voicemail service.
Each extension receives it s own voicemail, including one for
the Operator extension. Although our Voicemail has an unlimited
capacity, you will be only able to hold a maximum of 10 messages
at any given time. You must regularly listen to your messages
and delete it to ensure your voicemail box is never full.
TOP
12. How long is the message length
for Voicemails?
The maximum length of a message is
60 seconds. TOP
13. What
are the settings for your Voicemail?
Tufone voicemail has 3 options.
-
Disabled –Voicemail
is turned off, and no messages will be accepted.
-
Enabled – This
is the standard way the system is set. Our customers can determine
many aspects of how the voice travels after we receive it.,
such as personal greetings, number of rings, list of departments,
etc.
-
Forced – This will
bypass the cue and becomes a voicemail box. When the caller
dials your extension the call goes immediately into your voicemail.TOP
14. How
do I contact customer support?
You have a variety of ways to contact
us if you need any assistance.
-
Trouble
Tickets – this is
the best method of communication with our Customer Support.
You send us a trouble ticket through your on-line account
manager. In this way you can detail what the problem
is. We will answer your request within 24 hours.
-
Send an
e-mail to support@tufone.com
and tell us what you need to ask.
-
Chat – There is a chat button on our website, click on it and wait
for 1-2 minutes for the chat window to appear. If no
one is available then you will be able to send an email.
-
Contact
us – call our office
Mon – Fri, 9am – 5PM. Toll Free 1 877 TUFONE-1. TOP
15.
Can I have my messages sent to me through email?
Yes, Tufone will have all messages sent to you to an email address.
In this way when you receive the email,. You simply click
on the link and you will hear your messages thought the computer’s
speakers. TOP
16.
Does Tufone offer a calling plan for businesses?
Yes, Tufone’s has plans ranging from one line to 24 lines.
Our plans are one of the least expensive in the industry and best
of all you receive Tufone’s Virtual PBX free for any telephone
plan with 4 or more lines. Click here
to find out more. TOP
17.
Can I have a call forwarded to another telephone? Yes,
you can forward your calls to a landline phone, cell phone or
even an email address. Please note that call forwarding incurs
a minute charge. See call rates.
TOP |
